Service Designer

Grand is a full-service strategic design firm originating in Spain withoffices in Madrid and Tokyo .

We integrate all areas of design, including strategy, service design, branding, UX and digital experience, to help organizations create impact, value and sustainable growth .

We are currently looking for a Strategic Designer to join our Tokyo team .

This position is ideal for a senior-level Japanese designer with strengths in design research, strategic thinking, and user experience design .

You will be responsible for leading a large-scale international project spanning multiple years , linking Japan and Europe .

Main business activities

• Lead the entire strategic design process : from research to prototyping to validation.
• He oversees multidisciplinary teams and promotes human-centered experience design .
• Plan, conduct and analyze user research including interviews, workshops, benchmarking and testing.
• Transform insights into visual tools (customer journeys, blueprints, service prototypes, etc.).
• Design and conduct workshops for clients and within the team .
• Present and defend design decisions to stakeholders.
• Coordinate project execution and promote collaboration between Tokyo and European offices .

Desired profile

• Native Japanese speaker with bilingual English skills (speaking, reading and writing).
• 4-6+ years of experience in strategic design, UX, or service design .
• A portfolio that demonstrates the human-centered design process and its impact on business user outcomes.
• Proficient in UX/UI tools and prototyping tools such as Figma and Adobe Suite .
• Knowledge of qualitative and quantitative research methods .
• Ability to engage stakeholders with excellent communication and storytelling skills .
• Experience with design thinking , agile environments and collaborating in international teams.
• Spanish is a plus but not required.