Service Designer

The Service Designer is responsible for designing and delivering end-to-end service experiences that meet the needs of users and of the business. The service designer works collaboratively with cross-functional teams to research, prototype and implement service design solutions that improve customer satisfaction, increase efficiency and drive business growth.

The ideal candidate has a deep understanding of service design principles, excellent communication and collaboration skills, and a passion for creating innovative, engaging and meaningful service experiences.

Your mission: 

• Conduct research to understand user needs, pain points, and behavior to inform service design decisions.
• Collaborate with cross-functional teams to develop service design strategies, concepts and prototypes.
• Design and implement end-to-end service experiences that address user needs, business goals and technical feasibility.
• Develop customer journey maps, service blueprints and other design artifacts.
• Conduct usability testing and other form of users feedback to validate and refine service design solutions.
• Develop and maintain service design guidelines, standards and best practices to ensure consistency and scalability across the organization.
• Stay current with industry trends and best practices in service design.
• Participate in design reviews, brainstorming sessions, and other activities to contribute to the overall design strategy and vision.

 

Your Profile:

• Degree in Service / Interaction design, business school with focus on service design or a related field
• Strong understanding of service design principles, methods and tools
• Experience with design thinking, human-centered design, and co-creation techniques
• Ability to create customer journey maps, service blueprints, and other design artifacts
• Strong communication and collaboration skills
• Portfolio of design work that demonstrates a strong understanding of service design principles and processes