Senior UX and Service Designer

Job Description

ABOUT YOU

You should possess a balanced toolkit of research, interaction design, service and ecosystem design, and the ability to convey these solutions with proven prototyping capabilities. You are an advocate of user-centered-design principles, with a natural curiosity to understand people, and how they interact with products. You’re a system-thinker and are passionate about furthering our Design System while leveraging it to ensure consistency across the product suite. You are a team player who enjoys working and brainstorming with other designers, programmers, and managers.

• 5+ years of professional experience in UX Design, preferably at a company focused on designing and delivering Device and Software solutions.

• You have a sound knowledge of Service Design, Customer Journey Mapping, and experience working with different customer touchpoints

• You have a passion and knowledge for solving problems, customer touch points, user experience analysis and conceptual design

• You have experience working with complex ecosystems at a system level.

• You can partner with Product Managers, engineers, and developers to define product strategy, requirements, priorities, and schedule

• You can collaborate with other designers to review concepts, evolve processes, and ensure unity across the company

• You pay almost fanatically close attention to every detail

• You are proficient in Figma, and experienced in managing Figma based Design Library (we use Figma for daily design work)

• You have a strong understanding of design principles and user centered design best practices

• You are a great team player and have strong communication skills in English, both written and verbal

• You have an exceptional portfolio of work that demonstrates the ability to design and maintain high quality of delivery with user centered design problem solving mindset

BENEFITS

• Competitive salary and bonus package

• Health Insurance and flexi benefit package

• Life and Accidental Insurance

• Employee Provident Fund

• Employee Stock Purchase Plan

• Flexible working hours

• A strong collaborative culture

• Career development support and wide range of learning opportunities.

• Employee Assistance Program (EAP) to maintain work-life balance

• Corporate social responsibility initiatives including support for volunteering days.

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Basic Requirements

• 5+ years of professional experience in UX and Service Design

• Candidate must have at least a Bachelors Degree in relevant field.

• Experience in working and collaborating with stakeholders

• Proficient in Figma Tool

• Experienced in Adobe Suite

• Strong communication skills in English, both written and verbal

• Teamplayer, experienced in working in a collaborative culture

• Experienced in collaborating with Engineers, Developers, and Product Managers

• Multitasking, solid priority and time management, work under pressure, detail oriented

• Adaptive to diverse culture and work environment

• Comprehensive Portfolio of Work

• Willing to work in Bayan Lepas, Penang, Malaysia