Service Designer

Do you want to make innovation happen for ambitious clients and offer them real value, real products and real impact?

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Service Designer with the experience, passion and Jedi skills to help us rid the world of crappy design – one project at a time.

• Create real business transformation for our clients and redefine their offerings
• Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences
• Work with service design across industries
• Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients
• Define the future customer journey across channels and touch points for some of the world’s leading international brands
• Present to clients, and facilitate and develop workshops and co-creation sessions
• Participate in sales activities (RFPs, presentations etc.), author PoVs, and scope, plan and lead service design projects
• A skilled service designer with demonstrable years of professional experience
• Up-to-date on the latest techniques/trends/thinking within your field, and ready to share your knowledge and thoughts with both colleagues and clients
• Someone with a growth mindset, as you’ll need to see challenges as opportunities and help drive a positive culture
• Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together

Would you like to join a global organisation that…?

• Embraces work-life balance – our employees’ well-being remains a top priority for us.
• Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact
• An inspiring, social, collaborative and playful work environment, with an open-minded and diverse culture