Service/UX Designer

About:

To be responsible for designing and developing services that meet the needs of end users, as well as achieving satisfaction and the best user experience with minimal effort, based on the needs, objectives, expectations, motivations, and capabilities of the users of the services created.

Responsibility:

• Co-create with the specialized Customer Experience team, the Financial Services Service Design team, Retail, Internal Services, and with the practice governance team, to design digital strategies and services to ensure optimal customer quality.
• Plan and conduct qualitative design research using ethnographic and participatory methods to test concepts, prototypes, and service systems that serve as input for service improvements and changes, or to provide information for UX Researchers of the products.
• Identify the needs and requirements of the end user, through the design and facilitation of educational materials, training, toolkits, interviews and workshops under the framework of Human-Centered Design, with the participation of the Business, UX and Customer Experience teams.
• Analyze the data collected in the investigations, together with the UX Research teams, in order to generate conclusions about the usability of the services that serve as input for the agile team and/or decision-making.
• Create design concepts and prototypes, and iterate on tools and resources that promote the practice and mindset of Human-Centered Design.

Requirements:

• Metodologia Desight thinking
• Advanced English
• Behavioral Design
• Key Contents of the Portfolio ( Book )

Required education:

Bachelor’s degree in design, human-computer interaction (HCI) or related field, in Graphic Design, Arts, Marketing, Communication, Computer Science or Business Administration.