Service Designer

Your next role:

You will design user-centric strategic solutions across the entire Cinépolis digital and physical ecosystem, aligning business needs with customer needs through qualitative research, mapping interactions with our channels, and designing various interventions to optimize our customers’ experience.

Imagine doing this!

• Analyze customer needs and expectations to define opportunities for improvement in the service experience at cinemas.
• Design and map service routes and user experiences, ensuring consistency across all channels and touchpoints.
• Collaborate with multidisciplinary teams (marketing, operations, technology) to implement service design solutions. For example, by facilitating workshops and collaborative sessions.
• Translate research insights into actionable design strategies. Identify points of friction and opportunities within the service to propose high-impact improvements.
• Evaluate the impact of the implemented improvements using customer satisfaction metrics and other key indicators.

What do you need?

• Bachelor’s degree in a related field.
• Advanced level of English (essential).
• 4-5 years of experience in Service Design, Strategic Design, UX Research, Design Thinking & Workshop Facilitation, Information Architecture / Omnichannel Experience Design, Product Strategy, Customer Experience.
• Advanced level of Figma, Miro, Usability and Qualitative Research Tools.

We have a challenge for those who want to

• Work at a proudly Mexican global company
• Develop your skills and learn from the best.
• Experience what it’s really like to work in a dynamic, fun, and fast-paced environment.
• Develop and scale high-impact projects for the organization