Service Designer

At Fertilidad Integral, we are redefining the fertility experience by integrating innovation and human-centered design to deliver an unparalleled service. As a Service Designer, you will play a pivotal role in designing and optimizing services that enhance the patient journey and operational efficiency, ensuring an only-at-Fi experience.

We are looking for a strategic thinker who thrives on translating insights into actionable solutions. Your expertise in research, service blueprinting, and design strategy enables you to create seamless, patient-centric experiences. You will collaborate closely with cross-functional teams including medical professionals, operations, and technology to prototype and implement service improvements that align with business priorities and our commitment to excellence in fertility care.

Responsibilities

• Lead end-to-end service design projects, from research and ideation to implementation and evaluation.
• Conduct qualitative and quantitative research to uncover deep insights into patient and staff needs.
• Develop service blueprints, journey maps, and process flows to visualize and optimize patient experiences.
• Prototype and test service improvements, collaborating with clinical and operational teams to ensure feasibility and impact.
• Work closely with operations, marketing, and technology teams to integrate service innovations.
• Establish and monitor key performance indicators (KPIs) to measure the impact of service changes.
• Facilitate workshops and co-creation sessions to align stakeholders and drive innovation.
• Ensure that all service enhancements align with Fi’s mission, values, and commitment to excellence.
• Stay updated on trends in healthcare service design and propose innovative strategies to keep Fi at the forefront of patient-centered care.

Requirements

• Proficiency in English and Spanish (written and spoken).
• 3+ years of experience in service design, UX research, or experience strategy, preferably in healthcare, wellness, or hospitality.
• Strong expertise in design thinking methodologies, journey mapping, and service blueprinting.
• Ability to synthesize research findings into actionable insights and drive implementation.
• Comfortable working in a fast-paced, high-growth environment, balancing strategic thinking with hands-on execution.
• Strong facilitation skills for workshops, stakeholder alignment, and collaborative design.
• Experience working with cross-functional teams, including medical professionals, operations, and technology teams.
• Highly adaptable, with a problem-solving mindset and an experimental approach to service improvement.
• Passionate about healthcare innovation and committed to improving patient experiences in fertility care.