Service Designer

We are looking for SERVICE DESIGNER MIDDLE to Plan the design, interactions and implementation of end-to-end services, through user-centered methodologies, leading project activities to ensure a holistic design that meets customer needs, business objectives and ensuring that it is technologically viable.

RESPONSIBILITIES

-Plan the strategy to carry out the process of identification of user opportunities

-Ensure and validate the correct execution of the opportunity identification strategy

-Identify customer needs that translate into relevant business opportunities.

-Effectively communicate the results of the investigations to the project team and stakeholders.

-Define the service strategy through different mapping tools (Customer Journey and scalable Service Blue Prints).

-Ensure and validate the correct execution of the identification strategy and application of solutions

-Co-create desirable, viable and feasible solutions in the short and medium term.

-Collaboration with design teams and other profiles of the company to design and build holistic services and products.

-Design the implementation process and the appropriate metrics to ensure success.

-Design and build rapid prototypes, as well as prototypes that provide a higher level of fidelity and confidence.

-Ensure and monitor the correct application of solutions with users

-Ensure and validate the fidelity of the results obtained with the support of the strategies used in the project

-Present in an agile and accurate way to the interested parties (Stakeholders), the results of the entire strategy applied in the project

-Evangelize and train the different areas of the business on research and design with users.

-Manage the monitoring of the different actions through agile methodologies.

REQUIREMENTS

-Degree in Social Sciences such as Sociology, Anthropology, Psychology

-3 years of experience in projects with the application of User-Centered Design (UCD) methodologies (Design Thinking, Design Sprint). and knowledge of the methodology

-2 years of experience in Management of research and innovation projects

-3 years of experience in Development and co-creation of prototypes and MVP’s

-Desirable UI/UX experience

-Knowledge of research methods for user experience design (Familiarity with research and synthesis tools).