Service Designer

job description

Experience :

• OP (1 year of experience)
• Business analyst (1 year of experience)
• service design
• UX
• Retail / Banca / Telcos

Technical knowledge:

• Service blueprint generation
• Agile methodologies
• Prototyping
• Creation of customer journeys
• prototyping tools
• collaboration tools
• Flow documentation tools
• Office

Functions:

• Design based on a genuine understanding of the purpose of the service, the demand for the service, and the ability of the service provider to deliver that service.
• Build a unified and efficient system instead of component by component, which can lead to poor overall service performance.
• The design of services must adhere to the business model established for electronic commerce
• Build information flows that allow: standardizing the data, making it available, easy to transmit throughout the execution of the service and reusable for areas and services that converge.
• Design and execute the collaborative dynamics for the design of the services to be developed
• Construction of the documentation (service blue print, journeys, flows) that supports the definition of the projects implemented in the area

Main responsibilities:

• Identify impacts between areas and solve interactions between them for the best operation of the project
• Documentation of processes through service blue prints, flows, etc.
• Raise the level of quality in the definition and execution of eCommerce initiatives
• Improve the satisfaction rate of our customers