Service Designer

Main responsibilities

Design and improve service experiences in digital financial products for Mexico and Colombia.

Collaborate with UX, product, technology, and operations teams.

Identify opportunities for improvement in the user experience.

Map and optimize touchpoints in the customer journey.

Implement scalable solutions that improve efficiency and customer experience.

Required experience

3+ years in service design or user experience. (Banking or Fintech)

Experience in digital transformation projects or process redesign.

Coordination with product, technology and operations areas.

Experience in facilitating workshops or collaborative sessions.

Intermediate or advanced English

Miro/ Figma/ FigJam: Advanced level (blueprints, flows, ideation).

Notion/ Confluence: Intermediate level (documentation and collaboration).

Power BI/ Excel: Basic level (analysis of experience metrics).

Schooling

Bachelor’s degree or Engineering degree in Design, Innovation, Administration, Industrial Engineering or related field.

Additional training in Service Design, Design Thinking or Strategic Innovation (desirable).