Service Designer

3 years of experience in user-centered design projects. – Strategic and methodological approach. – End to end experience of services and/or products. – Strategic design skills (align business needs with the user). – Service design skills (tools, methodology). – 360 research of products and services in different channels (online and offline). – Generates guidelines and guides for each point of contact, adding value to all actors. – Master tools such as blueprint, customer journey, experience prototypes, storyboards, etc. – Analyzes the information and is able to delve into the needs of customers. – Relationship with stakeholders – Knowledge of service design process.

3 to 12 months project.

ATTRIBUTES OF CONSULTANTS AT RGP

• • Respect for people and opinions and confidently offer your point-of-view with clients and among colleagues
  • A drive for proactively cultivating relationships with clients and colleagues
  • Optimism when faced with challenges and complex situations, coupled with the drive to solve client issues
  • Dedication to continuous improvement and development of your skillset and talents
  • A strong personal identification with RGP’s values – loyalty, integrity, focus, enthusiasm, accountability and talent

KEY RESPONSIBILITIES OF THE ROLE

• • User Centered Design
  • Work with stakeholders
  • testing
  • Review and use insights to re-design
  • Presentation

DESIRED EXPERIENCE AND REQUIREMENTS

• Proven experience in: blueprint, customer journey, experience prototypes, storyboards,