Service Designer

Main objective:

Analyze, map, and optimize processes to ensure the best experience for our customers and partners.

What will you do?

Stakeholder mapping and business needs assessment:

• Supports stakeholders, product owners, and design leads in prioritizing features and making roadmap decisions.
• Integrate the perspective of the business and internal customers into the product strategy, considering the related impact and the effort required.
• Create competitive advantages by anticipating the market landscape and customer needs.

Experience mapping:

• Analyze who the key users are in the process and focus on understanding their experiences, goals, and needs. Capture stories and map a complete view of their journey, understanding their interactions and experiences to identify opportunities.
• Map and get a complete picture of the process and overlay that picture with what a customer is doing at the same time.
• It maps multiple internal service processes and provides an overview of the service ecosystem.

Strategic design ambassador  Promotes the value of strategic design and evangelizes the organization on a user experience-centric approach.

Workshop facilitation:

• Find the right method and frameworks. Design a workshop plan tailored to the product’s needs and be able to adapt different techniques.
• Design activities that encourage discussions about the systems that need to be optimized or implemented to provide a service adequately throughout the product lifecycle.

Ideation and co-creation:

• It facilitates a collaborative approach to generating ideas, ensuring the quantity and diversity of solutions.
• Generates and explores ideas based on their knowledge and experience, involving stakeholders and team members to ensure their perspectives are represented in the process.

Prototyping:

• It tests stakeholder ideas and concepts with service prototypes and offers them a different way of seeing how an idea could work in real life.
• Collaborate with product designers to ensure that prototypes are aligned with technology architecture requirements, business requirements, regulatory policies, and solution implementation plans.

Setting metrics:

• It measures the impact of failures in a given service and the value of optimizing the service.
• Combine metrics with qualitative data to understand user behavior behind the numbers.

Who are we looking for?

• Experiencia como Service designer, Business Analyst, UX Research
• Education: Degrees related to Design, Anthropology, Sociology
• Work experience: Minimum 3 years.
• Conocimientos técnicos: Stakeholder interviews, contextual interviews, in-depth interviews, research methods, personas, journey mapping, system mapping, developing key insights, jobs to be done, scenarios design, co-creative workshops, decision matrix, service blueprints, business model canvas, design thinking
• Soft Skills

Negotiation and effective relationship.

Strategic and critical thinking.

Organization and monitoring.