Senior Service Designer

About The Role
Your responsibility as an expert in service and product design is to develop effective and well-designed solutions that meet the needs of our clients and internal teams. You’ll work in a lean, agile, and collaborative environment, actively participating in every step of the design process, from project discovery to delivery. Your ultimate objective is to create outstanding end-to-end experiences.

You will be in charge of service design for a range of initiatives. This includes launching a new product to market, working on financial services products, achieving delivery-focused results, and collaborating with a highly productive team.

• Be a phenomenal teammate in the MYOB Design team to ensure the delivery of excellent experiences and results.
• Collaborate within cross-functional teams as a representative for Design, recommending standard methodology to ensure complete and consistent design solutions.
• Own the design process for your domain and across teams.
• Develop and communicate a complete view of the problem space and its ecosystem.
• Collaborate with internal staff and collaborators to co-design impactful customer experiences and efficient business processes.
• Roll up your sleeves and get stuck into all design activities.
• Use research to learn and understand somebody else’s world to craft experiences that meet their needs.
• Communicate and get consensus for your ideas with developers and managers in the relevant fields and confidently improve the collaboration between these teams.

The Skills You’ll Need

• Expertise in research and discovery methodologies.
• Proficient in user experience, interaction, screen design.
• Proficiency in using and contributing to a design systems is a bonus.
• Experience in design validation processes.
• Understanding of agile development principles.
• Skilled in using industry-standard design tools.
• Knowledge of financial services
• Strong communication, analytical, and interpersonal skills, with a shown ability to collaborate effectively within cross-functional teams.
• Visual design expertise is highly desirable.
• Highly organised, self-motivated, and adaptable, capable of managing multiple projects in a fast-paced environment.