Service Designer

About the role:

As Service Designer, you will be responsible for producing quality design blueprints for new or improved services/systems. This includes considering business needs as well as the ability for ICT to meet those needs. By analysing existing processes, identifying inefficiencies, co-designing and implementing optimised solutions, you will enhance operational efficiency, quality, and customer satisfaction. You will have a strong analytical mindset, attention to detail, and the ability to collaborate effectively with cross-functional teams.

Skills and experience required:

You will have a track record of successfully performing ICT service design initiatives and driving operational excellence. You will bring to the table your analytical superpowers and collaboration and co design skills.

• Proven experience in process improvement, business analysis, or a similar role.
• Strong analytical mindset with the ability to gather and interpret data effectively.
• Knowledge of process improvement methodologies and tools (e.g., Lean Six Sigma, Kaizen, Service BluePrinting).
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams.
• Change management experience, including stakeholder engagement and addressing resistance.
• Proficiency in process mapping and documentation.
• Familiarity with agile project management principles and practices.
• Continuous learning mindset and ability to stay updated with industry trends.

What we offer:

• Work to suit your life and whānau with our flexible working policy.
• We’ll encourage you to grow and prosper with a range of learning and development opportunities, internal secondments and career progression
• Your wellbeing is our priority – we’ll provide medical and trauma insurance, support through our employee assistance programme or Manawa Ora providers, generous annual and sick leave, along with Tangihanga leave and support
• We want you to have a sense of belonging, where you can reflect your personal and cultural identity in the way that you work.
• Social clubs, staff networks and a friendly and inclusive culture.
• Great working environment in our central Cuba Mall office.