Service Designer

Te Haeata/The Opportunity

As a Service Designer, you will be one of two roles that are part of the Digital and Information workstream in the Te Au Reka Programme. This will be an ever evolving and improving process, so you will be working closely with both the Programme Digital and Information team and wider Ministry teams.

The Service Designer will work closely with Business Analysts, Solution Architects, and the Delivery Manager to ensure the end-to-end design of the Te Au Reka service is fit for purpose. You will have the opportunity to contribute to the way we work in the Digital & Information workstream, whilst delivering services to our customers. With this large piece of work our customers are everything, and you will need to be outcome focused and willing to muck in where needed.

If you thrive on delivering business outcomes and ensuring customer centric service design is applied in everything you do, we want to hear from you!

Ō pūkenga/Skills and Experience

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we’d love to hear from you!

To be successful in this position you will have:

• relevant project management certifications
• proven experience providing customer-centric service design
• experience using User experience analysis, design, and testing to build customer-centric services
• ability to Influence and drive customer-centric thinking
• ability to build and maintain effective and productive relationships with a wide range of stakeholders
• experience providing technical leadership to enable teams to deliver customer-centric solutions
• experience in the delivery of digital solutions using a range of project lifecycle methodologies
• an adaptable and agile mindset.