Senior Service Designer

We are looking for a Senior Service / Experience Designer to join our multidisciplinary team delivering research, strategy and designed experiences – helping create a strategic advantage for New Zealand’s leading business and government organisations.

A successful Service / Experience Designer at DNA is empathetic, inclusive, practical, curious, and thrives working with a team around them. They are able to operate across gathering data and insight, conducting human centred design research, business strategy, have an eye for connecting the different parts of experiences – and can work through how to deliver them.

About DNA.

DNA is a leading design and digital consultancy made up of a great bunch of people who help businesses and government solve problems, innovate and deliver empowering human-centred experiences.

We are an organisation that holds people at the heart of what we do – it’s in our DNA. We will provide you with flexibility, creative opportunities, resources and support to help you grow and a working environment that fosters collaboration and treats everyone equally worthy of respect and dignity.

In return we expect you to be curious and always looking beyond the obvious or formulaic, passionate about developing your capabilities, energetic, open and committed to working collaboratively to deliver great insights and results.

In this role, you will.

• Help to optimise, or re-invent the strategies, value propositions and service experiences for a range of clients — across the Private sector, Not for Profit and Government.
• Conducting exploratory research to map, evaluate, or understand issues, processes, ideas and opportunities.
• Considering the overall goals and context of an organisation in order to drive meaningful improvements.
• Working collaboratively with DNA’s teams, client teams and subject matter experts.
• Participate in a vibrant, creative and purposeful team culture.

We will provide you.

• Flexible working hours. We know there’s more to life than work, and we encourage our employees to find patterns of working that fit their individual needs as well as those of the team.
• An established and inclusive team that fosters/encourages innovation, creativity, feedback and collaboration.
• Interesting and varied work across a diverse group of clients where the focus is on the quality of thinking – to drive outcomes for our clients and their customers.
• Career pathways and learning opportunities to enable your continued growth and development.
• An open, creative and energetic working environment, where you can help shape, build and enhance the team’s culture and way of working.

We are looking for.

We are looking for people from diverse backgrounds who have experience in some or all of the areas outlined in this job description – however, you must have had experience working in a Service Design or related role.

• 5+ years of relevant experience in Service or Experience Design
• A portfolio of work demonstrating strong human-centred design capabilities across a diverse range of projects
• Expertise in research, experience mapping, service blueprinting or capability mapping
• Positive, curious, enthusiastic and collaborative attitude – and an intrinsic motivation to deliver the highest quality work
• Strong interpersonal and teaming skills, empathy and adaptability and willingness to work in interdisciplinary teams
• A good understanding of general business practice, and how to navigate the needs of larger organisations.