Senior Service Designer

Our Wellington office has an enviable roster of predominantly central government clients who value our specialist capability, agility and commitment to actionability. The Senior Service Designer position is a new role aimed at increasing our full-time capacity in the capital and providing a dedicated practitioner to specifically lead this practice.

The ideal candidate will need to be a Human-Centred Design obsessive who is proficient in applying the Design Thinking toolkit across arrange of domains and problem spaces, working both in an advisory capacity and integrated within client teams.

We are on a trajectory of growth and gathering best in class to join the team is paramount to our success. This role will involve the full range of working with client executives to define problem spaces, design streams of work and then deliver these within organisational change and transformation programmes (typically but not always digital). It will be hands on, managing other interdisciplinary practitioners and taking our clients on the journey with us. The Senior Service Designer will have a close relationship with our sister company Tātou, working together on culture and diversity initiatives with a Kaupapa Māori approach.

You will:

• Plan, facilitate and run design-based workshops with clients using standard agile design methodologies.
• Conduct experience design activities such as person and scenario development, customer journey-mapping and comparative analysis.
• Develop customer strategies based on known methodologies with actionable outputs like design blueprints.
• Develop design prototypes, wireframes, user interface specifications, site maps that capture requirements and embrace user experience best practices.
• Plan, facilitate and observe user testing.
• Manage projects, teams and client expectations.
• Analyse and synthesise project findings and write client-ready reports.
• Present Storytelling findings to client’s project teams and senior stakeholders.
• Play an active role in Sales & Business Development

Creativity, initiative and problem solving are all critical to the success of this senior role.

ĀHUATANGA WHAIARO / PERSONAL ATTRIBUTES

Ideally you’ll be:

• Self-motivated and be able to work in conjunction with team members as well as independently.
• Enthusiastic with the the flexibility to work on a wide variety of projects.
• Able to rapidly acquire new domain knowledge.
• Naturally curious with a range of interests and the ability to problem solve through the methodologies of human-centred design.
• Articulate and confident – able to get your point across in a rational, clear yet persuasive way.
• Able to challenge assumptions and ask why.
• Passionate – you love getting into a room with people from different backgrounds to co-design a better way.
• Proud of the work you do – going the extra mile to take something from good to great. Whilst being able to work at pace, learning how to move quickly to get to the end result.
• Able to see the bright side of things – getting to awesome solutions is sometimes a bumpy ride.
• Be able to approach projects and teams with a positive, solutions-based perspective.

Ideally you’ll have:

• A degree (or degree equivalent) in human factors, social anthropology, design innovation, behavioural science, experience/industrial design, or a relevant discipline.
• At least 4 years applied professional experience (state sector experience is not essential but would be advantageous).