Senior Service Designer

Key responsibilities include:

• Create and advocate for the best experiences for our clients and staff by designing, scaling, and

• evolving our platforms, and methods.

• Work with cross functional teams to develop strategic options and recommendations

• Applying research methodologies to identify opportunities and gather findings into valuable insights

• Developing and advocating for users through personas, scenarios, journeys, and identifying and prioritising jobs to be done.

• Using Lean UX methodologies to establish fast feedback cycles

• Craft approaches to Discovery and Define phases in early-stage product design and proposition discovery to design and deliver innovative solutions in the financial services space.

• Collaborate closely with engineers, product designers, and product owners to drive the evolution of our products for staff and clients.

• Contribute to a culture founded on collaboration, transparency and openness.

About You

You have a degree in Design, UX or Human Factors, or an equivalent tertiary qualification and a general

interest in the world of capital markets and trading. You have strong verbal and written communication skills

and can confidently interact with stakeholders and subject matter experts. You’re a fast learner, picking new

concepts up quickly and enjoy working closely together with your team to drive value at scale. You want to

work in an environment of continuous improvement, ready to both learn from and uplift others. Ultimately, you

are passionate about what you do and have a high interest in keeping up with best practice in your areas of

expertise.

In addition, you

• Want to understand the big picture, to take ownership of the experience, and make a meaningful

• contribution with your work.

• Are confident working in a mentoring role to junior team members and peers.

• Have research synthesis experience including creating journey maps, empathy maps, personas, product visions and identifying value opportunities.

• Balance business strategy with research insights in order to generate unique solutions for the business

• Offer experience in ideation and concept design exploration including leading workshops, concept and

• collaborative design sessions.

• Usability testing experience including scripting, facilitation and

• synthesis of findings.

• Can demonstrate knowledge of the full development cycle and experience with Agile delivery principles.