Service Designer

He angitutanga: The Opportunity

It’s not often you get to work across a range of truly transformational business projects that will make a difference to every Aucklander. Your challenge? To lead and facilitate our customer experience design for Auckland Council’s Customer & Community Services Group.

You’ll be part of our Optimisation team who lead defining, developing and delivering a sustainable Change Management Strategy for our group’s key priority areas. It’s a roll-up-your-sleeves role, where you have the chance to create and deliver real innovation and step-change.

He kōrero mōu: About you

It goes without saying that you’re an expert in customer-centric design thinking to improve business performance and global best practice methodology. You’ll have at least 10 years of business experience with a track record of successfully implemented customer design projects under your belt, preferably in New Zealand businesses.

So, you’re not only a customer experience design ninja who lives and breathes customer needs and who challenges the status quo, you can also demonstrate how you’ve facilitated and brought together large cross-functional teams on the design journey for a successful (on time) outcome.

You’re a great communicator, know the importance of collaborating and taking initiative across all your stakeholders, but most importantly you’re also practical and you know what works.