Service Designer

You’re passionate about centring everything on customers – seeing your design work progress through the entire design process – from discovery to delivery. You may bring a range of experience from different roles, including customer facing, operational or technical delivery. You have a deep understanding of human centred design methods and are able to clearly demonstrate progressing customer outcomes right through to delivery.

As a Service Designer, you’ll be working in an Agile tribe and squad, responsible for improving the experiences of our customers and people by designing, aligning, and optimising our organisation’s operations and technical systems to better support our customers’ journeys. This is your chance to ensure our services and processes are designed digital-first for use at scale.

You’ll have the support of a senior service designer, along with a team of designers from other disciplines (UX Design, Content Design and Research & Insights) to meet the needs of customers and bankers in a consistent and sustainable way.

In this role we are looking for someone who is at an intermediate level looking for a step up in their career. You must be an excellent communicator, love to collaborate, be able to navigate large, complex environments to influence decisions, and be happy getting stuck in with your squad mates.

You’ll bring:

• 3+ years’ previous experience in a similar Design role preferable.
• 5+ years’ working in a large, complex enterprise environment.
• Experience contributing to and leading Customer Experience and Service Design activities.
• Experience with design strategy, design research, and experience design.
• Ability to express creatively- through storytelling, visualisation, service blueprints, value stream mapping, customer journey design, prototyping, and more.
• Previous experience in co-designing and collaborating to accelerate and streamline activity from Idea to Production.
• Strong communication skills and sense of ownership with the ability to articulate the value of a design choice to clients/users/our people.
• Capability to unite designers towards a common goal, shared customer outcomes, and within aligned principles.
• A Bachelor’s degree or equivalent in design, human-computer interaction, information science or equivalent practical experience.