Service Designer

We are now seeking a CX Service Designer to join our Customer Experience Team in a full-time, permanent role. We are open to applications from across New Zealand but preference will be given to Christchurch or Auckland based applicants.

The Role

As a Service Designer within our design practice you will be running programs of work delivering customer-centred products and services. You will be responsible for connecting the dots between customer needs, technology, business and design. This role will also see you:

• Develop and mature the Service Design capability within New Zealand
• Demonstrate visionary thinking and the ability to articulately paint credible pictures and visions of future experiences to senior stakeholders
• Design Lead on enterprise projects impacting Sales, Service & Claims using IAG CX design tools including research and customer testing to ensure effective CX outcomes
• Supporting development of data driven customer journey maps/service blueprints to visualize customer services and experiences in a way that is easy to comprehend
• Breaking down business and customer needs into digestible components across Sales, Service & Claims for design and development teams

Skills & Experience:

• Design practice gained through a mix of environments, preferably experience within a large corporate design team, e.g. Insurance, Financial Service, Customer Service.
• Customer research interviewing expertise
• Involvement in design networks to support your own practice.
• Experience in leading successful outcome driven project teams.
• Strong history of delivery with tangible project outcomes and portfolio.

Having a real passion for serving our customers is a great start but experience in human centred design in an Agile environment would make you a strong contender for this role. We’d love to hear from storytellers with strong communication skills to influence and excite within our organization.