Service Designer

For the customer, we are looking for a Service Designer.

About the role and tasks:

• You understand the customers and what their needs are.
• You create solutions together with others, and thrive best when the team wins together. 
• You communicate well and naturally with everyone, Up, down, to the side and out towards the customers. 
• You build relationships that give you influence, respect and impact. Because it doesn’t help what you have in your head if it doesn’t end up on the streets. 
• You work in a way that motivates others, because tomorrow we have to do better than today. 
• You know how complicated it can be to do something simple. 

Key assumptions: 

• You have a background in design and at least four years’ experience as a service designer 
• You have experience working together with product managers and technologists to solve complex problems 
• You have experience of carrying out insight work in complex solutions where the users (internal/employees and external/customers) have many different needs, in order to create understanding both in yourself and others of the user and the market. You share the insight with everyone along the way 
• You have experience in holding user interviews, summarizing user insights and sharing the insights with the rest of the organisation 
• You have experience in creating hypotheses and validating them by working iteratively by prototyping and testing several times a week, in order to find the solution that is best for the users as quickly as possible 
• The working language is Norwegian, and it is important that the consultant has the ability to communicate without significant language barriers. Scandinavian (Norwegian/Swedish/Danish) minimum level C11, English minimum level B2