Service Designer

 Delivery Description

The Service Designer will have primary responsibility for visual communication and simplifying complex messages. The role supports the project in making insights, measures, and connections understandable and accessible to different target groups. As part of the implementation team, the Service Designer contributes visual and methodological expertise in design and communication, working closely with other project resources to ensure clear and cohesive communication of the project’s goals and activities.

Competence Requirements

• Experience visualizing user journeys, processes, and insights
• Proficiency with design tools such as Figma or equivalent
• Background in large, complex, interdisciplinary IT projects; experience in infrastructure/migration projects is an advantage
• Knowledge of service design methodology and user‑centered approaches
• Experience preparing presentation and communication materials
• Understanding of how solution changes affect users and workflows
• Strong written and oral communication skills
• Experience in public administration; familiarity with roles, tasks, and core processes in ministries is an advantage
• More than 8 years of experience
• Minimum formal qualification: Master’s degree or equivalent in ICT. Extensive documented experience may substitute for the degree requirement

 Consultant Responsibilities

• Describe and visualize the scope of implementation for DIO and the ministry community
• Develop and adapt visual and pedagogical materials for implementation packages
• Support dialogue with implementation coordinators through clear and structured communication
• Create visual representations that clarify workflows and user experiences
• Ensure consistent and holistic visual communication in implementation work
• Contribute to developing, improving, and quality‑assuring project communication and presentation materials
• Support the visual expression of project deliverables, ensuring consistency in form and message
• Adapt and structure communication for different audiences (management, project, line, and users)
• Produce graphics and visual tools to support internal and external communication
• Collaborate with other resources to visualize user journeys, service maps, and process representations
• Simplify and structure complex relationships to make them easier to understand and apply in practice