Lead Service Designer

The job 
As a Lead Service Designer your key responsibilities will be driving strategic design visions for Laerdal Services – this might mean driving explorations to establish roadmaps, developing validations to support launch activities, or defining digital concepts for the digital building blocks of the platform.  

Responsibilities: 

• Support business leadership manage service design work to meet our strategic objectives
• Develop propositions for new projects based on strategy / research / customer needs
• Frame design projects
• Develop project plans for the stages where design is the core element of the process (e.g. research project timeline & planning)
• Develop user research strategies, and conduct research
• Synthesize & deliver insights, with storytelling skills
• Communicate directions, design visions, concepts visually with key stakeholders and to the overall business
• Oversee and lead the design visions and designs of development phase of digital innovation by supporting the designers on your team
• Drive the communication and interaction between the various teams and design leads to ensure a smooth user journey across product lines, and other business units
• Drive design reviews with designers embedded in the various parts of the process to ensure alignment

About you
You are a leader who enjoys setting the bar high, working in a fast-paced environment and lead designers to deliver products and services that challenge the status quo and move us in the right direction.

Qualifications 

• Master’s degree in design or related field – human factors, interaction design, product design, service design, etc.
• 5+ years of work experience, in a relevant design position – as Design Lead / Service Designer / UX designer
• Experience in working in a cross functional, cross disciplinary product / service company
• Experience with agile software methodologies and scrum frameworks and lean design principles
• Lives and breathes design thinking, and has a proven track record of working across the various stages of the design process (from discovery, to needs identification, framing, value proposition testing, conceptualization, prototyping, high-quality product delivery, product after-care & optimization, as well as road-map delivery)
• Ability to think in a systemic level, and to oversee eco-systems, and their relationships
• Balanced understanding of the business needs and customer needs
• The ability to foresee trends, understand market shifts and strategically shape innovation / improvement projects
• Experience in broader scale service design projects (from discovery to implementation) and a god understanding of relevant tools and methodologies used by service designers
• Experience in facilitation of the process / workshops
• Excellent communication skills, both written and verbal
• An enthusiastic personality and an ambassador for the needs of the customer
• Self-organizing / self-starter mentality