Service Designer

We offer a versatile position with many opportunities for personal and professional development. Altibox Service & Support has a good and stable working environment, with a high pace of change and a focus on improvement.

Work assignments

• Participate in the management and further development of the support systems for which the group is responsible
• Collaborate with stakeholders/stakeholders in Altibox and the partnership to understand and communicate needs in the support systems
• Carry out user needs analyzes and create requirements specifications
• Design and prototype test intuitive interfaces and workflows that meet user needs
• Collaborate with developers and other stakeholders to ensure that the design solutions are implementable
• Perform user testing and evaluation of design solutions to continuously improve and optimize the support systems
• Develop user guides and documentation for system users
• Project participation as needed

Qualifications

• 3-5 years of relevant college or university education. Long experience can compensate for a lack of formal education.
• Previous experience in designing user-friendly digital services and interfaces
• Good understanding of user-centred design methodology and processes
• Knowledge of information architecture, user testing and prototyping
• Experience with support systems or similar complex systems is an advantage
• Interest and previous experience from IT support/customer service is an advantage

Personal characteristics

• Initiative, independent and responsible
• Innovative and creative
• Focus on continuous improvement 
• Strong communication skills, Norwegian and English, written and oral
• Ability to collaborate with multidisciplinary teams and stakeholders
• Ability to understand needs from the user’s perspective 
• Analytical – ability to analyze user needs and requirements, and transform them into intuitive design solutions