Senior Service Designer 

We are now looking for a committed senior service designer who wants to become part of our team in Customer Experience and Design. You will have a leading and advisory role, and work closely with end users and other stakeholders to translate insights into concrete services and improvements that provide better everyday experiences for our travelers. 

You will be part of a team of knowledgeable designers who work holistically with the customer experience – a committed group that supports and spars with each other across issues. We are committed to interdisciplinary collaboration and emphasize building good relationships and inspiring other professional environments, so that more people gain a deeper understanding of customer needs and motivations. Design methodology and tools for mapping the user experience are a natural part of our everyday lives. This can include, for example, working with customer journeys, gigamapping, workshops, interviews and other co-creation processes. 

You will work across professional environments in Ruter to ensure good user experiences – both today and in the future. We value the ability to think holistically and see needs from different perspectives, and are looking for you who are interested in services that consist of both physical and digital touchpoints. We also collaborate closely with designers from the technology company Tet, who develop and deliver Ruter’s digital surfaces. While the UX environment at Tet develops the digital interfaces, your role will be to contribute to a holistic service experience across channels and touchpoints. 

We are looking for a colleague who will help develop the professional environment further in a curious and experimental environment. It should be safe to share thoughts, learn from each other, discuss and explore good solutions together. We also think that coming to work should be fun! That’s why it’s important for us to have a generous and good professional environment, where laughter is allowed and the ceiling is high. The department currently consists of ten designers with backgrounds in product design, service design and visual design, and we are growing. 

Work tasks

• Mapping and analyzing user needs and insights
• Plan and conduct user testing and experiments
• Visualize and communicate insights and results
• Facilitate and lead creative processes and co-creation
• Ensuring the user perspective in interdisciplinary service development

Qualifications

• Education in service design, system-oriented design or another relevant discipline, and solid experience with a minimum of 5 years as a service designer
• Good visualization skills and ability to convey complexity in an understandable way
• Understanding of working with qualitative insights and customer journeys that cross physical and digital touchpoints
• Experience working with complexity in the public sector is preferred
• Good written and oral communication skills. At Ruter, our working language is Norwegian.  

Personal characteristics

• You are strategic and able to look beyond individual solutions to holistic and long-term service development, and contribute to direction and progress through collaboration across professional environments.
• You are able to challenge established solutions and contribute to innovation in the development of our services.
• You are great at complex issues and alternate between zooming in and out.
• You are able to work independently and are comfortable taking initiative
• You are good at sharing insights, presenting findings and discussing design choices
• You are not afraid to make mistakes or ask for help.
• You find learning fun and are ambitious on behalf of yourself and Ruter