Service Designer

Your most important tasks will be:

The role as a service designer will be particularly central in development work related to customer journeys / student journeys.

• The student journey at Executive – define what the challenge is, gain insight, visualization, development, testing and implementation
• Apply service design methodology to create insight – through, among other things, in-depth interviews and workshops to identify needs, establish common understanding and co-create new solutions
• Interdisciplinary teamwork – but you must also be able to take responsibility for your own deliveries
• Facilitate and visualize processes – written and oral communication of process and results internally, to customers and partners
• Design and implementation – customer journeys and systematic communication concepts in SalesForce (Marketing Cloud and Community Cloud)

Desirable competence and personal qualities:

We envisage that you are open to more answers to a question. You are empathetic in meeting customers, colleagues and partners. You believe that insight should lead to concrete deliveries, which after testing and if successful, should be implemented. The ability to work structured in the creative work and be creative in how to solve a challenge, a problem or gain insight, is also important in this role.

• Has a higher education in service design or other relevant education
• Minimum two years experience as a practicing service designer, preferably with experience from complex deliveries with customers such as academia, the public sector or similar
• Has good Norwegian skills, both written and oral
• Is steady in using visualizations both as a tool and as a delivery.
• Is open and curious about the university and college sector, its various subject areas, themes and challenges in society.
• Good experience with digital work tools, willing and interested in using new digital tools.

The work environment at the department and national programs are characterized by many social and enjoyable activities. We have several social initiatives and people know each other well. Work style is changing as we have recently had to use several digital tools. Today we combine meeting culture and workshops as a way of working.