Service Design Executive/Specialist

Why should you join Telenor?
Support and execute Service design agenda in the organization. Creating a difference through service design tools to improve product and services experience, solve complex and meaningful human cantered problems with innovation and creativity.

Your Typical day at work

• Be the champion of Service Design in Telenor Pakistan – develop and execute the agenda in the organization
• Producing user scenarios, service experience concepts, blueprints and detailed service design as part of a multi-disciplinary team
• Using your experience to help respond to proposals with innovative methods and options considering the organization constraints
• Create artifacts for communication of studies and proposals for better stakeholder understanding and decision making
• Planning and conducting design research with customers & employees
• Collaborate with key stake holders for incorporating Usability in Product Development cycle for ensuring voice of customer in product design
• Comfortable working directly with clients and involving them openly in your processes, responding to feedback and championing the needs of customers throughout the project
• Responsible for presenting the work to rest of the BUs and building strong relationships with BUs for experience sharing on Service design projects

Eligibility Criteria
Education:
Degree(s)/Major(s): Bachelor’s degree from an accredited university, Masters preferred.
Certification(s): 

• Design related degree/certification or related industry experience preferred
• User knowledge of products such as Photoshop, Illustrator, InDesign, inVision, sketch and similar online tools would be a plus Work experience:
• 2 years in design methodology with experiencing/practicing service design

Potential Career Path:
Service Design Expert, AM/Manager Customer Insights, AM/Manager Segments

Functional Skills / Knowledge Areas

• Commercial experience in a service design role
• Hands on experience on design tools & techniques
• Analytical skills
• Should have customer centrist approach
• Critical thinker and detail oriented Passionate about user and customer experience
• Should possess telecom business knowledge
• Innovative problem solving skills and independent self-direction
• Be proficient in Presentations and analysis
• Highly motivated and self-managing
• Have good communication & presentation skills
• Good in research, bench-marking and measurement tools and techniques