Service Designer

As a Service Designer (Semi-Senior), you will contribute to developing and enhancing our service offerings. Collaborating closely with cross-functional teams, including product managers, engineers, marketers, and UX designers, you will help design holistic and user-centric service experiences. Using design thinking methodologies, research, and strategic planning, you will contribute to creating innovative solutions that exceed user expectations.

• Contribute to end-to-end service design initiatives, from conducting research and concept development to prototyping and implementation.
• Assist in conducting user research, stakeholder interviews, and co-creation workshops to gain insights and understand user needs.
• Collaborate with multidisciplinary teams to translate user insights into actionable design concepts, service blueprints, and customer journeys.
• Create high-quality service blueprints, visualizing touchpoints, interactions, and workflows to drive a seamless user experience.
• Support the analysis and synthesis of complex data to identify trends, pain points, and opportunities for service improvements.
• Contribute to creating service prototypes and participate in usability testing to gather feedback and iterate on designs.
• Assist in developing comprehensive service design strategies aligned with business goals to enhance customer satisfaction.

• English B1+ (You Will have to present in English).
• Bachelor’s or Master’s degree in Service Design, Interaction Design, or a related field.
• 3 years of experience in service design or a similar role.
• Familiarity with design thinking methodologies, user-centered design principles, and service design tools.
• Vital research and analytical skills, with the ability to derive insights from qualitative and quantitative data.
• Excellent communication and presentation skills, with the ability to effectively articulate design concepts and rationale to diverse stakeholders.
• Proficiency in design software such as Figma / Fig Jam.
• Experience in telecommunications is a plus.