- Contribute to end-to-end service design initiatives, from conducting research and concept development to prototyping and implementation.
- Assist in conducting user research, stakeholder interviews, and co-creation workshops to gain insights and understand user needs.
- Collaborate with multidisciplinary teams to translate user insights into actionable design concepts, service blueprints, and customer journeys.
- Create high-quality service blueprints, visualizing touchpoints, interactions, and workflows to drive a seamless user experience.
- Support the analysis and synthesis of complex data to identify trends, pain points, and opportunities for service improvements.
- Contribute to creating service prototypes and participate in usability testing to gather feedback and iterate on designs.
- Assist in developing comprehensive service design strategies aligned with business goals to enhance customer satisfaction.
- English B1+ (You Will have to present in English).
- Bachelor’s or Master’s degree in Service Design, Interaction Design, or a related field.
- 3 years of experience in service design or a similar role.
- Familiarity with design thinking methodologies, user-centered design principles, and service design tools.
- Vital research and analytical skills, with the ability to derive insights from qualitative and quantitative data.
- Excellent communication and presentation skills, with the ability to effectively articulate design concepts and rationale to diverse stakeholders.
- Proficiency in design software such as Figma / Fig Jam.
- Experience in telecommunications is a plus.