Advanced Service Designer

Be part of our team as an ADVANCED SERVICE DESIGNER ! #Join the BCP team

Do you already know what we Advanced Service Designers do at BCP?

• We are responsible for the diagnosis and design of the end-to-end service in the Customer Experience Transformation Management.

Our main responsibilities are:

• Develop design resources and tools such as archetypes, customer journey maps, blueprints, service patterns, etc., mapping the holistic experience, identifying key touchpoints and opportunities for improvement.
• Plan the strategy and execute user research processes on different needs using qualitative and ethnographic methodologies such as in-depth interviews, observation, etc.
• Analyze data (pattern analysis), map case studies of different research scenarios and organize the information investigated.
• Clearly define the profile of the target audience, exploration insights, design principles and areas of opportunity, defining next steps.
• Desk Research, benchmarking and in-depth exploration of the market or industry via the Internet and other sources (trend mapping, use cases, key players and stakeholder interviews).
• Design and facilitate co-creation and innovation workshops with different stakeholders.

You should apply for this role only if…

• You are a university graduate with a degree in Psychology, Communications, Administration, Business Engineering, Business, Industrial Design, Marketing, Anthropology, Sociology and related fields.
• You have 2 to 3 years of experience in the role of Service Designer.
• You have demonstrable experience in user experience design, with a focus on Journeys and Service Blueprints.
• You have the ability to work independently and manage multiple projects simultaneously.
• You have previous experience in creating digital experiences – desirable
• You have experience conducting qualitative, ethnographic and quantitative research for project development or product or service design.
• You have essential experience in Design Thinking, Design Research, Journey Map, Service Blueprint, User Persona / Archetypes
• You have knowledge of ethnography techniques
• You have experience in research and development planning.
• You have experience in understanding the business
• You have essential experience in Miro, Excel, PowerPoint, Survey Monkey or similar for creating surveys