Service Designer

Be part of our team as an ADVANCED SERVICE DESIGNER ! #SumaBCP

Do you already know what Service Designer Advanced do at BCP?

• We are responsible for the diagnosis and design of the end-to-end service in the Customer Experience Transformation Management.

Our main responsibilities are:

• Develop design resources and tools such as archetypes, customer journey maps, blueprints, service patterns, etc., mapping the holistic experience, identifying key touch points and opportunities for improvement.
• Plan the strategy and execute user research processes on different needs using qualitative and ethnographic methodologies such as in-depth interviews, observation, etc.
• Analyze data (pattern analysis), map cases of the different research scenarios and organize the researched information.
• Clearly establish the profile of the target audience, insights from exploration, design principles and areas of opportunity, defining next steps.
• Desk Research, benchmarking and exhaustive explorations of the market or industry through the internet and other sources (trend mapping, use cases, main players and stakeholder interviews).
• Design and facilitate co-creation and innovation workshops with different stakeholders.

You should apply for this role only if…

• You are a university graduate with a degree in Psychology, Communications, Administration, Business Engineering, Business, Industrial Design, Marketing, Anthropology, Sociology and similar.
• You have 2 to 3 years of experience in the Service Designer role.
• You have demonstrable experience in user experience design, with a focus on Journeys and Service Blueprints.
• You have the ability to work independently and manage multiple projects simultaneously.
• Accounts with previous experience in creating digital experiences – desirable
• You have experience executing qualitative, ethnographic and quantitative research for the development of projects or design of products or services.
• You have essential experience in Design Thinking, Design Research, Journey Map, Service Blueprint, User Persona / Archetypes
• Accounts with knowledge of ethnography techniques
• You have experience in research and development planning.
• You have experience in understanding the business
• Accounts with essential experience in Miro, Excel, PowerPoint, Survey Monkey or similar to create surveys