Service Designer

We want your talent to join BCP’s, to continue being the bank that is constantly innovating, pioneering and digital. Together we will have the opportunity to generate a positive impact in our country, with the goal of helping Peruvians transform their plans into reality. Be part of our team as an Advanced Service Designer ! #SumaBCP

Do you already know what we Advanced Service Designers do at BCP?

We are responsible for the end-to-end service design in the Loyalty Tribe.

Our main responsibilities are:

• Develop design resources and tools such as archetypes, customer journey maps, blueprints, service patterns, etc. mapping the holistic experience, identifying key contact points and opportunities for improvement.
• Plan and execute user research on different needs using qualitative and ethnographic methodologies such as in-depth interviews, observation, etc.
• Analyze data, map case studies of different research scenarios and organize the information investigated.
• Clearly define the profile of the target audience, exploration insights, design principles and areas of opportunity, defining next steps.
• Desk Research, benchmarking and exhaustive explorations of the market or industry through the Internet and other sources.
• Design and facilitate co-creation and innovation workshops with different stakeholders.
• Design and validate service proposals through evaluation techniques such as concept tests, among others.

You should apply for this role only if…

• You are a graduate of the careers of Psychology, Communications, Administration, Business Engineering, Business, Industrial Design, Marketing, Anthropology, Sociology and related fields.
• You have 2 to 4 years of experience in the role of Service Designer.
• You have demonstrable experience in user experience design, with a focus on Journeys and Service Blueprints.
• You have desirable experience in payment gateways.
• You have the ability to work independently and manage multiple projects simultaneously.
• You have desirable previous experience in creating digital experiences.
• You have experience leading and executing qualitative, ethnographic and quantitative research for the development of projects or the design of products or services.
• You have experience in Design Thinking, Journey Map, Service Blueprint, Ethnography Techniques, Research and Development Planning.