Service Designer

We are looking for a Mid-Level Service Designer to act as a bridge between operational execution and strategic decision-making, ensuring the user is at the center of the design and providing guidance to junior designers.

What challenges will you face?

• Work closely with developers to ensure service implementations, as well as with support departments to ensure service feasibility.
• Understand and support the product vision, aligning your deliverables with your team’s goals.
• Execute the service design process, ensuring alignment with users and the business. It encompasses (planning, analysis, synthesis, ideation, experimentation, and implementation).
• Conduct user-centered research, deciding on the methods to use, and creating service design components such as journey maps, service blueprints, implementation books, buyer personas, etc. to synthesize information.
• Receive and apply feedback to continuously improve your work.
• Contributes to service design dissemination activities within his squad and across the company and ensures design cohesion within his team.
• Provides support to initiatives that enable your practice to become a benchmark in the industry.

What do we expect from you?

• Complete university degree in Industrial Design, Systems Engineering, Industrial Engineering, Graphic Design, Psychology, Marketing, and others.
• Minimum of 3 years’ experience serving as a service designer leading service design initiatives.
• Intermediate-advanced English level.
• Use of digital tools that facilitate and enhance the service design process. Examples: Jira, Confluence, Miro, Mural, Notion, Mailchip, Video-ask, etc.
• More than 1 year of experience using UX and CX metrics.
• Working knowledge of experience mapping and service prototyping to illustrate and test solutions and ideas (customer journeys, service design blueprints, storyboards, roleplay, etc.).
• Theoretical and practical knowledge in storytelling and workshop facilitation.
• Experience in information management processes.