Senior Service Designer

Job Summary

As a Senior Service Designer , you will be part of a highly skilled, agile, technology-driven team supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our clients’ business outcomes through cutting-edge digital product innovation.

Responsibilities and Functions

• Perform the necessary diagnosis to generate a new business opportunity or improve the experience of an existing business.
• Identify tactical and strategic opportunities related to your assignment, generating a memorable value proposition, as well as a consistent end-to-end experience.
• Lands and adds value to service deliverables, according to the assigned task: business challenge, target audience profile, diagnosis, insights, design principles, areas of opportunity, value proposition and business model.
• Identify and support opportunities for synergy and efficiency in their role, as well as with other areas, systems or processes of the bank and the group.
• Influences business decision-making based on customer needs, value proposition and business model, through socialization with cross-functional and C-level teams.

Requirements and Skills

• Graduate of Industrial Design, UX Design, Psychology, Communication, Marketing or similar careers
• +4 years of experience in the role of Service Designer.
• Desirable experience in banking, finance, design and innovation research consultancies, insurance, telco.
• Demonstrable experience in user experience design, with a focus on Journeys and Service Blueprints.
• Experience leading service design projects and managing multiple projects simultaneously.
• Experience in generating business models (Desirable).
• Solid technical knowledge:
  • Qualitative Research – Intermediate
  • Quantitative Research – Basic/Intermediate: Designing, executing and/or monitoring quantitative projects, as well as analyzing their results and incorporating them into your own analysis; validated PL/SQL experience.
  • Service Design – Intermediate/Advanced
  • Behavioral Design – Basic
  • Storytelling: experience putting together high-impact, clear and actionable presentations and successfully supporting them in front of diverse audiences (including C-level and other stakeholders).
  • Sustainability & Accessibility – Basic: knowledge of environmental-ecological impact, implementing responsible and efficient practices, as well as inclusive design to ensure that products and services are accessible.
• Tools: MS Office, Miro/Mural | Figma (basic level), PL/SQL
• Desirable: ChatGPT/Microsoft Copilot | Optimal Workshop | Maze / Dovetail | SQL (basic level)