Service Designer

Profile: We are looking for a Service Designer . We are looking for a specialist focused on the design of services, relationship models and value propositions based on the analysis, definition and optimization of visible and non-visible activities for end users (frontstage and backstage) that are necessary to provide them with an experience. consistent and positively exceeds your expectations. Requirements:
The profile is of Peruvian nationality or residence or has had a minimum period of 2 years living in Peru in the last 5 years.

• Due to the nature of the role, it is necessary to deeply understand the context, culture, society and behavioral insights.

Has verifiable experience in the following points:

• At least 1 value proposition development project (Service Design).
• At least 1 exploration project that has focused on one of the following artifacts: Blueprint, Customer Journey Map and/or information architecture diagrams.
• At least 1 project in which I have planned and managed workshops with different stakeholders and in the company of other design profiles, in any phase of the service cycle.
• Maneja de manera autónoma los frameworks de DesignThinkings, Service Design, Custumer Experience, JOBs to BE DONE, Bussines Design, Strategic Design y Behavioral Design.
• Mandatory experience in the use of DesignThinking, Service Design and the use of at least 2 of the other frameworks mentioned.
• Must have knowledge of qualitative and quantitative research techniques.
  • Mandatory qualitative: In-depth interviews, concept tests, usability tests, guerrilla tests, shadow accompaniment.
  • Mandatory quantitative: minimum reading of descriptive statistics and definition/reading of KPIs and design metrics.
• Complete or incomplete career. Preferably be focused on a business specialized in design.
• Experience in leadership and management of multidisciplinary teams. With communication and negotiation skills demonstrating a high capacity for synthesis, analysis and interpretation and argumentation. Likewise, a high level of effective communication with stakeholders of various levels.