Senior Research Service Designer

Functions:

• Lead qualitative and mixed-method research to identify user insights by segment and translate them into design opportunities.
• Design research plans that transform gray areas into concrete opportunities, journey maps, and critical service points.
• Develop initial concepts and prototypes, evaluating their feasibility, desirability, and usability.
• Map experiences and service blueprints that align internal teams and highlight key operational frictions.
• Support MVP validation through experiments, pilot testing, and usability testing, documenting learnings.
• Act as a strategic partner for the laboratory and business units.
• Facilitate spaces for co-creation, synthesis, and user-centered decision-making.
• Actively contribute to the laboratory’s learning culture by sharing tools, formats, and best practices.

Requirements:

• Between 6 and 8 years of experience in Design Research, Strategic Design, or Service Design, ideally in contexts of innovation, digital products, or social impact.
• Proven mastery of qualitative methods (interviews, ethnographic studies, travel maps, etc.) and ability to integrate quantitative data.
• Experience designing or facilitating service blueprints, user flows, and multi-channel value propositions .
• Desirable: familiarity with behavioral design principles, nudges, or behavioral models.
• Essential requirement: Advanced English , to collaborate with local and international teams