Service Designer

We are Seek, a company that was born as a result of the constant search we have for knowledge, learning and doing what we are passionate about. We are an innovative team focused on delivering user-centered solutions. We design and develop digital experiences that generate value and have high-impact results.

This time we are looking for a Service Designer to join our agile and multidisciplinary team. You will be working for leading clients in various industries, designing innovative services that fulfill a purpose, exceed expectations and transform organizations at different scales.

ROLE REQUIREMENTS

• Professional in Design, Business, Psychology, Anthropology, Sociology, or related careers.
• 3 or more years of experience in service design.
• Experience in user-centered methodologies such as Design Thinking and Service Blueprint.
• Knowledge of customer experience mapping and touchpoint analysis.

ROLE FUNCTIONS

• Design user-centered service strategies, integrating customer needs and business objectives.
• Participate and help design field and business research.
• Create and evaluate service blueprints, identifying opportunities to improve the user experience.
• Collaborate closely with business teams to ensure consistency in the service experience.
• Conduct qualitative and quantitative research to understand user needs and behaviors.
• Facilitate workshops and co-creation sessions with stakeholders and users to ideate and refine services and experiences.
• Analyze user feedback data and performance metrics to continually optimize existing services.
• Develop and maintain detailed documentation on service design specifications, including style guides and best practice manuals.

COMPLEMENTARY SKILLS

• Ability to work in a multidisciplinary environment and communicate effectively with different areas of the company.
• Experience using design tools such as Sketch, Figma or Adobe XD.
• Knowledge of rapid prototyping and iterative testing to validate design hypotheses.
• Sensitivity to identifying trends in design and user experience.