Senior Service Designer

At VASS Peru , we continue to expand our team!

We are a team of people dedicated to helping our partners with digitization as a point of reference.

“VASS Peru maintains an inclusive hiring policy, which is why it invites any person to participate in the aforementioned selection process.”

Discrimination is prohibited in this company – Law No. 29973

Functions:

• Research through qualitative methodology (ethnographic tools, in-depth interviews, etc.)
• Desk Research via the internet and other sources
• Analyze data (pattern analysis) and organize the information investigated.
• Map casuistry of the different scenarios found in the investigation.
• Investigate and benchmark trends in the current market.
• Develop resources and design tools for customer journey maps, blueprints, service patterns, etc.
• Identify opportunities for improvement and transform the findings into actionable improvements.
• Lead co-creation and innovation workshops.

• Professional of the career of Psychology, Communications, Administration, Marketing and related.
• Professional with 3 years of proven experience designing services.
• Experience in Design of products, services and experiences Adhoc to market trends, business needs and specific target.
• Experience in pre-sale and sale projects.
• Experience leading teams of Service Designers.
• Experience using agile methodologies is essential.
• Knowledge:
• Service design and product design (expert level).
• Design and facilitation of workshops (expert level).
• Storyteller (expert level).
• Ingles : Intermedio (B2+)