Senior Service Designer

Functions:

• Research through qualitative methodology (ethnographic tools, in-depth interviews, etc.)
• Desk Research via the internet and other sources.
• Analyze data (pattern analysis) and organize the information investigated.
• Mapping case studies of the different scenarios found in the research.
• Investigate and benchmark trends in the current market.
• Develop resources and design tools for customer journey maps, blueprints, service patterns, etc.
• Identify opportunities for improvement and transform the findings into actionable improvements.
• Lead co-creation and innovation workshops.

Requirements:

• Professionals with a minimum of 5 years of experience working on projects in which they have applied techniques to get to know users in depth and improve the customer experience (physical, digital or both).
• Knowledge in user-centered methodologies (Design thinking, Behavioral Design, Human Centered Design, Service Design, Customer Experience, among others).
• Experience working in teams that have used agile methodologies.
• Intermediate English.