Senior Service Designer

Glass is a brand strategy consultancy that uses design tools to innovate, inspire and connect businesses with people.

Among our services are:

-Web & App
Design
-Branding Design & Corporate Identity -Headhunting of Graphic Talent for companies

Our DNA:

1. Strategic Design
Glass exists by merging aesthetics with strategy. In addition to creating original and attractive designs, we focus on meeting business objectives and solving user problems.

2. Visual Aesthetics
Whether it’s a website, a logo or a packaging design, we always design projects that make an impact and drive people’s hearts.

3. Boutique Spirit
We are different from an advertising or marketing agency. We work as a Design Boutique, creating design solutions adapted to the business, always providing the individualized treatment that companies need.

We are looking for a Sr. Service Designer to lead a Discovery & Inception project for a new Scotiabank customer segment.

Functions of the position:

• Design and orchestrate the correct route to kick off a transformational project of processes and services
• Develop resources and design tools: customer journey maps, Frameworks, blueprints, service patterns, etc.
• Work as a hinge and hand in hand with the Design Leads between the bank’s service areas and Digital Banking.
• Expand and position Service Design as a practice to evolve processes and services
• Deliver value to the digital business by deeply understanding the problem in the organization and pushing change.

Technicians:

• Experience implementing strategic and service design: Blueprint development, customer journey mapping, contextual interviews, design of workshops and workshops.
• Experience moderating workshops and workshops and co-creation sessions.
• Ability to synthesize data and present insights

Soft:

• Positive, resilient and passionate personality. Able to accept feedback and have a strong desire for continuous improvement.
• Know how to see the detail and also the complete problem as a whole
• Comfortable working self-guided, within narrow time frames and creative limitations in some cases.
• Creative, purposeful and quick learner

• IMPORTANT: 4 or more years of experience as a Service Designer
• Portfolio of work showing the projects you have participated in and examples of storytelling skills, from sketches to streams and detailed wireframes.
• Intermediate to advanced English