Senior Service Designer

We are Solera, an innovation boutique that seeks to make our clients a better version of themselves, working as a team under the great User Centered Design strategy, managing to transform them into more human, more relevant and more successful companies.

In our daily work, we co-create with our clients, major economic groups, unique digital experiences that quickly become Success Stories and reach millions of users.

What is the professional we are looking for like?

• 2 to 4 years of experience.
• Knowledge of work methodologies such as: Design Thinking.
• Interest in service design with experience using service design methods.
• Availability to work in a hybrid way in San Isidro

What will your challenges be?

• You will define, design and prototype services and implement business and technology-supported processes that reflect the most effective paths, representing an optimized and integrated customer and user experience.
• You identify, define and monitor experience design metrics across all customer touchpoints.
• Defines customer journeys applied to various businesses and maps the services associated with them.
• You execute the design process correctly with a user-centric focus.
• You deliver presentations to clients to convey team research findings with audience-appropriate storytelling.
• You interact with business and technology stakeholders.

Tools

• Figma
• Miro/MURAL
• Google Suite
• Excel