Service Designer

We are Solera, an innovation boutique that seeks to make our clients a better version of themselves, working as a team under the great User Centered Design strategy, managing to transform them into more human, more relevant and more successful companies.

In our daily work we co-create with our clients, main economic groups, unique digital experiences that quickly become Success Stories and touch millions of users.

What is the rockstar we are looking for?

• 2 to 4 years of experience.
• Knowledge of work methodologies such as: Design Thinking.
• Interest in service design with experience using service design methods.

What will be your challenges?

• Analyze, collect and interpret information to establish a diagnosis that allows the construction of action plans focused on the client and backstage users.
• Propose and suggest the appropriate tools and methodologies for each project (customer journey maps, blueprints, flowcharts, use cases, proof of concepts, contingency design, etc.)
• Mandatory experience in the use of DesignThinking, Service Design and the use of at least 2 other frameworks such as: Customer Experience, JOBs to BE DONE, Business Design, Strategic Design and Behavioral Design.
• Moderate and facilitate workshops on co-creation of solutions for initiatives with different types of stakeholders.
• Test and validate solution proposals with the client or end user through the most relevant tools and methods.
• Present and communicate findings for project sponsors’ decision making.

Tools

• Figma
• Miro/MURAL
• Google Suite
• Excel