Service Designer

This position occupies a strategic place in the company by working at the intersection between design, strategy and customer service. Collaborate with multiple departments to ensure a consistent and satisfying customer experience across all touchpoints. Their role is crucial in retaining customers and constantly improving services, contributing to the overall success of the company.

Requirements:

• Training in Design or Related Fields
• Creative and Analytical Skills
• Experience in User Centered Design
• Communication and Collaboration Skills
• Knowledge in Digital Tools
• Understanding Systems and Business Strategy
• Project management
• Flexibility and Adaptability
• Empathy and Social Sensitivity
• Constantly updated

Responsibilities:

• User Needs Analysis
• Design and Development of Services
• Collaboration with Technical Teams
• Project management
• Prototyping and Testing
• Communication and Presentation of Ideas
• Feedback Integration and Continuous Improvements
• Stay Updated
• Ensure Consistency and Quality
• Contribute to Service Strategy