Service Designer

The Service Designer will be responsible for delivering useful products and great experiences to our customers. He/She will look for insights and inspiration from people and other services in the world; and document the reasoning and decisions that validate our approach to the final product or experience. Through rich and engaging visualizations of the customer experiences, you will create alignment, buy-in, and excitement, ensuring that the whole team works together to make it happen.

Specific Duties & Responsibilities

• Problem solve with BU stakeholders
• Advocate for and be the voice of our customer in our product development process use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences
• Partner with Product Managers to influence product design and express / own the experience strategyCollaborate and create visual design and strategy for prototyping and pilot efforts
• Translate customer needs and business requirements into [lo- or hi-fi] visual concepts and interaction prototypes to be used in experiments, user testing, and iterations
• Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend
• Performs other duties as may be assigned from time to time.
• Serve as change agent by introducing best practices of P11 to enterprise

Qualifications

• Over 4 years of experience in designing and improving customer experiences, running group sessions, and enhancing services with designers, engineers, process and product owners, and organizational leaders.
• Experience working with digital products/services in the digital space is required to for this role.
• Strong knowledge and experience in using design thinking methods to address problems.
• Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
• Bachelors Degree.