Senior Service Designer

The opportunity

The role is for a passionate Service Designer who can seize opportunities in service design, focusing on enhancing user experiences and operational efficiency. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.

Your key responsibilities

• Conduct user research to gather insights and understand user needs and pain points.
• Map complex processes and highlight opportunities for improvements.
• Develop service blueprints, journey maps, and personas to visualize user experiences.
• Collaborate with stakeholders to co-create service concepts and design solutions.
• Prototype and test service designs to ensure feasibility and effectiveness.
• Facilitate workshops and design sessions to engage team members and stakeholders.
• Analyze service performance and gather feedback for continuous improvement.
• Stay updated on industry trends and best practices in service design.
• Define success, apply and monitor metrics

Skills and attributes for success

• Proficient in Design Thinking framework and User-Centered Design methodology.
• Open-minded, proactive, and eager to dive into challenges while continuously learning and self-developing.
• Ability to employ agile methods and work collaboratively with teams to create and deliver service offerings.
• Passionate about design and committed to iterating on service solutions.
• Stay current with industry trends, emerging technologies, and best practices in service design.

To qualify for the role, you must have

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
• 5+ years of proven experience in Service Design, user experience design, or a related discipline.
• Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite).
• Strong portfolio showcasing your successful service design implementation.

Ideally, you’ll also have

• Proficiency in additional languages (e.g., German or French).
• Knowledge of User Research, Usability Testing, and Analytics.
• Knowledge of product management and customer experience
• Experience in working with prototyping tools and graphical software.

What we look for

• Enthusiastic individuals eager to work with companies across the globe.
• People who are not afraid to step out of their comfort zone, travel, and build strong relationships with partners from different cultures.