Senior Service Designer

What you will be doing

• Participate in discovering the future of classifieds that may impact hundreds of millions of our customers across the world.
• Find opportunities for AI to make a radical difference in customer experience. Together with a multi-disciplined team of data scientists, product manager and software engineers, you will design innovative AI-by-design features and products.
• Be involved in the end-to-end design, development and implementation process of our team’s product proposals. Understand the main customer problems to solve, translate them into solutions and experiment proposals, all the way to high fidelity visual designs. Be able to absorb multiple sources of feedback in the process, explore multiple hypotheses and drive the decision-making process to define and de-risk product experiences.
• Champion the values of experimentation, design and product experience quality across the company and the leadership teams.
• Guide internal and external UX research to create a shared understanding of customer persona and journeys, with its main pain points and opportunities.
• Collaborate with teams across our world-wide locations (in-office and remote) to learn from each other’s work and share insights. Develop and facilitate trainings and workshops to share our OLXˆ2 way of working across the OLX Group. Share your gained knowledge to help other designers and researchers grow.
• Constantly improve your skills and knowledge by attending workshops, knowledge exchange sessions, and conferences – both inside the OLX Group and the broader Prosus Group.

Who we’re looking for

• You are excited about the “what you will be doing” part we just described.
• You have a comprehensive understanding of applying user-centered design methodologies and research to tackle complex product problems.
• You have proven experience and ability in all different process stages from problem-solving definition to development, testing and implementation.
• You thrive in a dynamic environment and are a self-starter. 
• You have an experimentation mindset: research, make a quick design, test and measure potential impact, improve or discard – and repeat.
• You are curious to learn more about AI and how design and AI interact (experience working together with data scientists is a plus).
• You communicate effectively in English with various stakeholders.
• Nice to have: quantitative experiment design experience, e.g. planning and running A/B tests.