Service Designer

Your tasks & responsibilities:

• Design customer experiences and services across digital and offline channels
• Develop a service blueprint as the guiding principle to implement services that can be offered efficiently across countries
• Map customer journeys to enable the team to understand complex interactions and decision processes
• Build prototypes that illustrate the inner logic of the new business model offer and use them to get actionable feedback from customers and internal stakeholders
• Plan and conduct customer research activities
• Contribute to strategic decisions within the venture team and with other technical and marketing teams
• Serve as an evangelist for good design within our organization as well as in the broader design community.

Who You are:

• Higher education (preferably design, human-computer-interaction, marketing, IT or similar)
• Minimum 3 years of experience on a similar position (e.g., UX, service design, customer experience)
• Proven knowledge of designing successful customer experiences
• Proven experience with product design tools (e.g., customer journey mapping) and software (e.g., Figma, Adobe XD, Axure)
• Fluent written & verbal english, good command of Polish language
• Creative mindset, out of the box thinking