Service Designer

Responsibilities

Job Description

• Work collaboratively with product team members and stakeholders to understand business needs and user requirements.
• Participate in user research and user testing activities to gather insights and inform design decisions.
• work independently in the creation of service design deliverables, such as user journey maps, service blueprints, and prototypes.
• Stay up-to-date with emerging trends and best practices in service design and related fields.
• Help develop and refine service design methodologies and processes.
• Support the development of design presentations and reports for clients and stakeholders.

Requirements

• Proven experience in user research and/or design thinking methodologies and/or product design 1-3 years
• Broad knowledge in own discipline and other disciplines within the function
• Proficiency in visualization
• Strong communication and collaboration skills.
• Ability to work on multiple projects and manage time effectively.
• Certification in Design thinking or service design an advantage
• At least Bachelor’s degree in Design, Marketing, Finance or similar
• English – B2
• Other EU languages an advantage

What do we offer?

• Competitive salaries based on your professional experience
• Meals Allowance
• Fast growing international company with stable employment
• Annual vacation of 22 working days and 1 additional day off on your birthday
• Healthcare Insurance
• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
• AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate
• Retail discounts of up to 75% on travel, technology, fashion and much more
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Referral Program with attractive incentives
• Flexible working hours and hybrid work