Service Designer

Ivy Partners is a Swiss advisory company that contributes to the evolution of companies in their strategic, technological and organisational challenges.

Our mission is to provide our employees with a fulfilling and supportive career environment, where everyone is valued and empowered through training and opportunities for growth.

👩‍💻🧑‍💻 As a Service designer, you will be in charge of :

• Design and propose research plans for service redesign, including tool selection, audience identification, and timeline.
• Conduct research activities and analyse data for service evaluation and redesign.
• Facilitate co-creation sessions with stakeholders to generate solution ideas.
• Develop and test digital prototypes for service improvement.
• Design implementation plans based on tested solutions.
• Ensure all proposed documents and methods are validated by the company.

🏅 Profile :

• Bachelor’s degree.
• Fluent in Portuguese.
• Professional experience of at least 3 years in the field;
• Experience in participating in projects involving the design and application of instruments (both quantitative and qualitative), such as surveys, interviews, journey maps, service blueprints, and other design thinking/service design tools, and their analysis.
• Certified or academic training valued in the areas of service design and service engineering.
• Experience in projects with public sector entities for the redesign of public services (digital and/or in-person).